FAQ

Every piece at Galaida Studios is personally sourced and carefully researched before it's listed. Where a maker, origin, or age can be confirmed with confidence, we say so clearly. Where it can't, we say that too, rather than guess. Honesty and transparency are core to how we work — see our Care and Authenticity page for more.

Yes, unless a listing clearly states otherwise. Every piece is vintage or antique and one of a kind. Signs of age, wear, and patina are expected, and they're part of what gives each object its character.

Every item is individually inspected before it's listed. Any significant chips, cracks, repairs, or imperfections are described in writing and shown in photographs. We encourage you to look closely at all photographs before you buy, as they form part of the item's description.

Absolutely. For a considered purchase, it's worth feeling completely confident before you buy. Get in touch and we're happy to share extra photographs, exact measurements, or answer any specific questions about a piece.

We ship internationally from our studio in Spain.

Orders are generally dispatched within 5 to 7 business days, unless a different timeframe has been agreed with you before purchase. Transit time after dispatch varies by destination. Full details are in our Shipping Policy.

Every item is packed by hand, using professional packing methods suited to its shape and material. Fragile pieces receive extra protection. Wherever practical, we use recycled and recyclable packaging materials.

High-value shipments are fully insured. Depending on your order's destination and value, additional insurance may also be arranged.

Yes. Once your order ships, you'll receive a shipping confirmation with tracking information.

Payment is processed securely at checkout. Accepted payment methods are shown at checkout and vary by location.

Import duties and tariffs are included whenever this is stated in the product listing or at checkout. Our goal is that customers in the United States receive their order without unexpected import charges.

Outside the United States, buyers are responsible for any customs duties, VAT, or import taxes that may apply, unless otherwise stated. These are set by your local authorities and are outside our control.

Yes, in accordance with applicable EU consumer protection law. If you change your mind, you're responsible for the cost of return shipping, and the item should be returned in its original condition. Full details are in our Returns and Refund Policy.

Please contact us as soon as possible. We'll ask for a few photographs — of the item itself, the packaging, and the shipping label — so we can understand what happened and put it right quickly and fairly.

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate a cancellation. Once an item has shipped, our standard return process applies.

Every vintage object has lived a previous life. Small signs of age are part of that history, and they're often exactly what makes a piece feel one of a kind rather than mass-produced. See our Care and Authenticity page for more.

We photograph every piece as accurately as we can. That said, small colour variations can occur between different screens and devices, so please treat photographs as a close, honest guide to what you'll see in person.

Yes. Galaida Studios works with interior designers, architects, hospitality groups, retailers, developers, and private clients on bespoke sourcing projects throughout Europe. Visit our Trade and Sourcing page to learn more.

Yes. Get in touch with a description of what you're looking for, along with your preferred style, budget, and timeline, and we'll let you know what we can do.